1gram Responsible Gaming — Play Smart, Play Safe
At 1gram, we believe gaming should be enjoyable entertainment, not a burden. This page provides guidance and resources to help you stay in control and maintain a healthy balance while you play.
Responsible gaming is a shared commitment between the platform and its users. We are always here to help.
What Is 1gram's Commitment to Responsible Gaming?
1gram is an online entertainment platform that operates on the principles of integrity and social responsibility. We understand that a small number of users may struggle to manage their gaming habits, and we take that responsibility seriously.
Our commitment includes providing easy-to-access self-control tools, ongoing education about the risks of excessive gambling, and collaboration with professional support organisations in Malaysia. We do not encourage excessive use and consistently remind our users that gaming should remain purely a form of entertainment.
Every 1gram user deserves to play in a safe and responsible environment. If at any point you feel overwhelmed or are losing control, we encourage you to use the tools we provide or seek professional help without any hesitation.
Do You Recognise the Signs of At-Risk Behaviour?
Recognising early warning signs is an important first step. Here are some indicators to watch out for in yourself or someone you care about:
- Borrowing money to play or to pay off gambling debts.
- Using everyday spending money or savings to fund your play.
- Hiding the amount of money spent from family members.
- Feeling restless, irritable, or anxious when not playing.
- Playing to escape stress, sadness, or boredom.
- Neglecting work, family, or social responsibilities because of gaming.
- Finding it hard to stop playing even when you intended to.
- Spending far more time playing than originally planned.
- Continuing to play in order to "chase" previous losses.
- Withdrawing from social activities or hobbies you once enjoyed.
- Lying to family or friends about your gaming activity.
- Personal relationships have become strained because of gambling.
How to Set Effective Time and Budget Limits
One of the best ways to keep your gaming responsible is to set clear limits before you start playing. 1gram encourages every user to practise the following guidelines:
Set a maximum amount in MYR (RM) that you are comfortable spending each day. Think of it as an entertainment expense, not an investment.
Decide how long you will play before starting a session. Set a reminder on your phone and stick to it firmly.
Plan your weekly or monthly deposit limit based on what you can genuinely afford. Do not exceed the limit you have set, even when you are on a winning streak.
Set an acceptable loss limit. Once that limit is reached, stop playing for the day — no exceptions.
Self-Control Features Available to 1gram Users
1gram offers several self-control options accessible through your account. These features are designed to help you stay in control with ease:
You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, the system will automatically block any deposit that exceeds that amount.
The cooling-off feature lets you take a temporary break from the platform for a period of your choosing — whether a few days, a week, or a month — to help you rebalance your life.
If you feel you need to stop playing for an extended period, you can apply for full self-exclusion. Your account will be frozen and you will be unable to access the platform for the duration you specify.
To activate any of these self-control features, contact our support team at [email protected] or refer to the FAQ section for a step-by-step guide.
Minor Protection & Responsible Play
Minor Protection
1gram enforces a minimum age requirement of 18 years for all users. Our platform cannot and should not be accessed by minors. We encourage parents and guardians to:
- Using parental control software on devices shared with children.
- Do not share your login credentials with anyone, including younger family members.
- Keep your 1gram password and account information confidential.
- Report to us if you suspect someone underage is attempting to access the platform.
Maintaining a Healthy Life Balance
Gaming is just one small part of a balanced life. We encourage you to make sure it never replaces priorities like work, family, health, and relationships. Make time for other hobbies, exercise, and the people you care about. If you notice that gaming is starting to take over important areas of your life, that is a sign to seek help.
Responsible gaming means playing for fun, not as a way to solve financial or emotional problems. If playing starts to feel like an obligation or a necessity, it's time to take a step back and seek support.
Where to Get Professional Help?
Seeking help is a sign of strength, not weakness. If you or someone you care about needs support with a gambling problem, the following resources are available in Malaysia:
Talian Kasih — the Department of Social Welfare Malaysia (JKMM) provides free counselling and emotional support services. Call 15999 for immediate assistance.
This service is available 24 hours a day, 7 days a week.
The Ministry of Health Malaysia (MOH) provides mental health services at hospitals and health clinics nationwide. You can get a referral through your family doctor.
Counselling services are also available at the National Institute of Mental Health (NIMH) in Kuala Lumpur.
Our team is ready to help you activate self-control features, answer questions about responsible gaming, or connect you with the right support resources.
Email: [email protected]