1gram Privacy Policy — Personal Information Protection for Users
This document explains how 1gram collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
This policy is updated from time to time. Continued use of the platform constitutes your acceptance of the latest version.
What Information Do We Collect from You?
When you register and use the 1gram platform, we collect several categories of information to ensure our services operate properly and securely.
Full name, email address, phone number, and encrypted password collected at registration.
Device type, operating system, browser version, IP address, and other technical data for diagnostic purposes.
Transaction records in MYR (RM), deposit and withdrawal methods. Card or bank account details are not stored directly by 1gram.
Pages visited, games played, session duration and in-platform actions to improve the user experience.
How Is Your Information Used?
1gram uses the information collected solely for purposes related to platform operations and improving the user experience. Below are the primary uses of your data:
Verifying your identity at login, detecting suspicious activity, and protecting your account from unauthorised access.
Processing deposits and withdrawals in MYR (RM), verifying transactions, and resolving any payment disputes.
Analysing usage patterns to improve platform performance, refine the interface, and tailor the experience to the needs of Malaysian users.
How Do We Use Cookies & Tracking?
1gram uses cookies — small text files stored on your device — to enhance the functionality and experience of using the platform. Here are the types of cookies we use:
- Essential Cookies (Required): Used to ensure core platform functions such as login verification and session security operate correctly. These cookies cannot be disabled.
- Performance Cookies: Collects anonymised data on how users interact with the platform, helping us identify technical issues and improve performance.
- Preference Cookies: Saves your preferences such as language, display settings and browsing history to provide a more consistent experience.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the 1gram platform. We do not use cookies for third-party advertising that tracks your activity outside our platform.
Data Storage, Security & Third-Party Sharing
All data transmitted between your device and 1gram's servers is protected using SSL (Secure Socket Layer) encryption. Passwords are stored in a hashed format that cannot be read back, even by our internal staff.
Active account information is retained for as long as your account remains active. Following account closure, data is kept for a period determined by legal and compliance requirements before being permanently deleted.
1gram does not sell, rent or share your personal information with third parties for marketing purposes. Data sharing occurs only in the following limited circumstances:
- Payment service providers (such as TNG, FPX, and local banks) that require transaction data to process payments in MYR.
- Government authorities or law enforcement bodies when required under Malaysian law.
- Technical partners who assist with platform operations, subject to strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As a 1gram platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you can request that we update it. Some details can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data, subject to legal requirements that may obligate us to retain certain records for a minimum period.
- Right to Object: You may object to the processing of your data for specific purposes, such as promotional communications.
To submit any request relating to your personal data, or if you have questions about this privacy policy, please contact us at:
Email: [email protected]
We will endeavour to respond to your request within 7 business days. For general enquiries, please refer to our FAQ section us first.
1gram reserves the right to update this privacy policy at any time. Any significant changes will be communicated via your registered email or a notice on the platform. It is your responsibility to review this policy periodically. Continued use of the platform after changes are published constitutes your acceptance of those changes.